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AI

Machine learning, cognitive services, and a changing relationship with software.

08 articles

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AISeptember 22, 2026

AI Inside the Product: Log Analysis, Troubleshooting and Support Triage

After two years of AI helping us build the product, this year we shipped it inside it: automated log analysis for safe storage devices, a troubleshooting assistant for service engineers, and support triage. The one rule that made it possible, the evaluation set that keeps it honest, and what we got wrong.

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AIAugust 18, 2026

MCP: Giving AI Agents Hands in Our Products, Carefully

The coding agents could read our repository. The support team asked the obvious question: can the assistant look at the device's logs itself? The Model Context Protocol is how we said yes. What MCP is, how an OpenAPI description becomes an MCP server, and the security rules a safe-storage company needs first.

AIJune 12, 2018

Fire in Chernobyl Zone Again

The news about wildfire raging in Red Forest reminded me of my visit to Chernobyl this February – and of even more distant past when I first learned about this place.